Frequently Asked Questions

GENERAL FAQs

Online Auction Bidding Coffee auctions, like other online auctions usually see prices going up steadily in the first hour of the auction and very often there is increased bidding activity during the last minutes of the auction. Some bidders wait until the last minute of the auction to place their (winning) bids. This is risky though. The online auction platform updates automatically in real time, but if your internet network is slow then there is a chance that it may not register your last minute bid. For more information, please refer to our How to Bid section.
Registered buyers will receive a set of top micro-lots and regional blends (both roasted and green) from four producer organizations located in Cauca and Valle, Colombia, and will be asked to cup and submit scores for discussion prior to each visit.
Of the 40 lots, the majority of lots are Individual Farmer Micro-Lots between 5-10 bags (35kg each of green coffee), with a few community lots reaching between 100-150 bags (35kg each of green coffee). The lot sizes of each lot will be confirmed during the event.
All the coffees will be dry milled and exported by the National Federation of Coffee Growers of Colombia.
All coffees will be packaged in Grain Pro in 35kg bags.

SOFTWARE FAQS

Send yourself a password reset via email.
  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
You can change your password at any time.
  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
If you are not receiving expected site emails, please check the following:
  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
  5. If you are still not receiving our emails, please contact us.
You can change your email address by editing your account details within your “My Account” area.
You can change your email address by editing your account details within your “My Account” area.
If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.